Freequently Asked Questions

I am not able to save files to my iPhone or iPad.
If you are unable to download Twitter videos to your iPhone or iPad. Please download "Documents by Readdle" from the App store to be able to save Twitter videos to your iOS device.

I did not get a reponse from the Twitter account, why?
Twitter has a hourly reply limit. We can't always reply. However, you can check your download history using your Twitter username above.

What to do if video doesn't download but plays instead?
If you are on mobile, tap and hold the video until download options pops up. On desktop, right-click on the video and select Save Link as option.

Where are the files I downloaded on my device?
All downloaded videos are stored in your device's default download folder.

Why can't I download a Twitter video?
The Twitter post might have been deleted or it belongs to a private Twitter account we cannot access.

Is there a daily download limit?
No. There's no limit for tagging us and get your video available for download. However, our bot will reply back to mentions just 3 times per day.